Right of Withdrawal
It all depends on the situation. Be aware that the right of withdrawal, meaning the right to change your mind after a purchase, is not uniform and has many exceptions. To help you understand better, let's explore it with the Consumer Defense, Education, and Information Association.
The right of withdrawal allows you to benefit from a 14-day period to reconsider after purchasing a good. During this time, you can change your mind at your discretion, without penalties, and receive a refund. However, be careful, as you do not always have the right to change your mind! So, what are the rules?
Firstly, the 14-day right of withdrawal does not automatically apply to in-store purchases unless offered by the seller. It also does not apply at fairs or exhibitions, or if you have purchased a customized product. There is only one exception to this rule: you benefit from a right of withdrawal if your purchase is accompanied by an allocated credit, meaning a loan granted specifically for the purchase of that item. You can withdraw from the credit, which results in the automatic termination of the signed contract.
Aside from these cases, the right of withdrawal applies to almost all purchases of goods and services made at a distance, whether online or following a telephone solicitation. In any case, withdrawal is only possible if the seller is a professional. This is not applicable to purchases from individuals, unless the platform facilitating the transaction provides for such a right of withdrawal.
Finally, even for online purchases, there are exceptions to the right of withdrawal, notably for services executed immediately, customized products, perishable goods, or unpackaged underwear.
